Refund Policy
Our Quality Commitment:
All new or unused parts may be returned within 90 days of purchase date if you are not satisfied with our service or products.When returning an item:
- All returns are subject to inspection.
- Items returned after 90 days or appear to be installed or used will be subject to a Restocking Fee.
- Please over-box with the original packaging that was used to ship you item to you.
- This will help prevent any damage to the manufacturer's packaging, which would make the item non-resalable and therefore non-refundable.
- If the packaging (the box it was shipped in) is not available, going to FedEx or UPS Store will ensure you return arrives safely and undamaged.
- For higher priced items, adding insurance is recommended. We are not responsible for any returns lost while in possession of a shipping company.
- Shipping and handling fees are non-refundable.
- Any order that included any "free parts" or "special offers"; These parts must also be returned or the value may be deducted from your refund.
Non-Refundable Items:
- Parts that show signs of being used, handled, packaged, or shipped improperly.
- Special-Order parts.
- Hazardous materials (i.e. paint, batteries, etc).
- Software, videos, and other copyrighted material, after they have been opened.
Restocking Fee:
- Item that exceed the time limit or show signs of use or installation are subject to a 30% Restocking Fee.
Fee Schedule:
Time Since Purchase | Fee Amount |
---|---|
90 days or less | No Fee |
90-180 days | 30% of purchase price |
over 180 days | No returns accepted |
Start a Return or Warranty
Click on the button below to request a return or warranty claim.
If you have any questions or just need help, use the "Contact Us" button to send us a message, call us at 315-216-9490 Monday-Saturday 9AM-6PM EST or contact us by sending us a message on: Facebook, Instagram or X(Twitter)